Jul 31, 2023
Welcome to episode 107 of Sports Management Podcast.
Bill Fagan is the president and CEO of The Aspire Group. Bill joined The Aspire Group as the manager of the first ever Fan Relationship Management Center (FRMC) at Georgia Tech in 2009 and has since earned several promotions, most recently to CEO in January of 2020.
Get ready to learn:
- The importance of customer care in fan engagement
- Why he focuses so much on internal training
- How he as a manager handled the pandemic
- How he plans his days
- His love for acronyms
- Why he only put alarms at odd numbers
And much more!
WATCH ON YOUTUBE: https://youtu.be/f9VqSukyGUs
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